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Annual Report 2003-04
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Annual report home | Contents | Download | Transmittal letter | Contacting the Commonwealth Ombudsman | Foreword | Year in Review | About us | Performance report | A national operation | Looking at the agencies | How the Ombudsman helped people | Problem areas in government decision making | Promoting good administration | Challenges in complaint handling | Accountability and management | Freedom of information statement | Statistics | Financial statements | Appendix—Presentations and papers by staff | References | Team features

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