Investigation Reports

Ombudsman role:


  • July 2018: Investigation into the actions and decisions of DVA in relation to Mr A
    Defence Force: This report stems from a complaint made by a veteran with over 30 years of service to Australia, and the difficulties he faced in accessing his correct entitlements through the Department of Veterans’ Affairs
  • June 2018: Bupa Health Insurance Hospital Policy Changes
    Private Health Insurance: This report discusses two changes that are being made by Bupa which will have a detrimental impact on consumers. The first is policy restrictions becoming exclusions on Bupa’s basic and mid-level hospital policies. The second is alterations that Bupa has made to its medical gap scheme affecting non-contracted hospital and public hospital admissions.
  • May 2018: Investigation into delays in processing inbound Containerised Sea Cargo
    Immigration: In late 2016 the Commonwealth Ombudsman was approached by representatives of the Customs Brokers and Freight Forwarders Council of Australia (CBFCA). They raised concerns about unnecessary delays stemming from the ABF’s administration of its customs related powers.
  • May 2018: Report on NDIA administration of reviews under the Act
    Commonwealth Ombudsman: Report into the National Disability Insurance Agency's handling of reviews.
  • April 2018: Review of Australia Post complaints about carding, Safe Drop and compensation - 01|2018
    Postal Industry: Complaints concerning Australia Post have decreased 30 per cent over the last two years. However, complaints concerning delivery issues continue to be the primary reason Australia Post customers contact our Office. We have worked with Australia Post to develop meaningful and practical recommendations aimed at reducing complaints.
  • April 2018: Investigation into the circumstances of the detention of Mr G
    Commonwealth Ombudsman: Mr G was originally detained in 2013 when his partner visa application was refused and his associated bridging visa was cancelled. In July 2017 it was determined that the notification of the refusal of his partner visa was defective and he in fact still held a valid visa. He was released from detention but on the same day his visa was then cancelled because of his conviction for criminal offences he committed while in detention. He was re-detained and held in detention until his removal from Australia.
  • 2017 State of the Health Funds Report
    Commonwealth Ombudsman: Commonwealth Ombudsman 2017-State-of-the-Health-Funds-Report.pdf page.