Ombudsman Policies


  • Ombudsman Multicultural Access and Equity Plan 2016-18

    The Multicultural Access and Equity Plan demonstrates the Office’s commitment to providing services that are accessible to and inclusive of all members of the community; and incorporating cultural diversity principals into the way we work across our office.

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  • Ombudsman Workplace Diversity Program 2015-18

    The Workplace Diversity Program articulates our ongoing commitment to workplace diversity and aims to foster a respectful, flexible and fair workplace that encourages and promotes diversity.

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  • Ombudsman Reconciliation Action Plan 2013-15

    The Reconciliation Action Plan is a vital part of our commitment to improve communication and engagement with Aboriginal and Torres Strait Islander people and communities across Australia.

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  • Ombudsman Multicultural Plan 2013-15

    The Multicultural Plan has actions and measures that the Office can take to ensure access and equity for members of Australian’s culturally and linguistically diverse communities.

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  • Conflict of Interest Guidelines - September 2015

    The guidelines provide employees with advice on their dealings with complainants, agencies and other stakeholders.

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