Investigation Reports

Ombudsman role:

2014

2013

  • December 2013: Suicide and self-harm in the Immigration Detention Network
    Commonwealth Ombudsman: The Ombudsman’s office continues to monitor the department’s implementation of the recommendations of the SASH report.
    The department has provided details of its implementation program and we are pleased to note that seven of the nine recommendations are now fully implemented. We are continuing to liaise with the department on the implementation of the remaining two recommendations.
    These two recommendations concern the review and improvement of policies and governance frameworks for managing the risk of suicide and self-harm; and the inclusion of deaths in immigration detention in the National Deaths in Custody Program of the Australian Institute of Criminology.
    The department has greatly improved its reporting of self-harm incidents in the last 18 months. This reporting allows better monitoring of trends in suicide and self-harm across the detention network and includes details such as the rates of threatened and actual self-harm, comparisons between detention centres on a national level and the demographics of those attempting self-harm. The Ombudsman will continue to monitor this reporting and its effectiveness in addressing the recommendations of the SASH report.
  • Quarterly Statistical Report (October-December 2013)
    Overseas Students Ombudsman: Quarterly report outlining Overseas Student Ombudsman complaint issues and trends for the quarter
  • Quarterly Statistical Report (July-September 2013)
    Overseas Students Ombudsman: Quarterly report outlining Overseas Student Ombudsman complaint issues and trends for the quarter
  • Quarterly Statistical Report (April-June 2013)
    Overseas Students Ombudsman: Quarterly report outlining Overseas Student Ombudsman complaint issues and trends for the quarter
  • February 2013: Department of Human Services – Centrelink
    Commonwealth Ombudsman: Report of an investigation of a complaint concerning the administration of youth allowance.
  • Quarterly Statistical Report (January-March 2013)
    Overseas Students Ombudsman: Quarterly report outlining Overseas Student Ombudsman complaint issues and trends for the quarter
  • 2013 State of the Health Funds Report
    Private Health Insurance: Provides comparative information on the performance and service delivery of health funds

2012