VET Student Loans
- Quarterly Five: July to September 2018 - During this quarter we received 3,339 complaints, closed 1,670 complaints, commenced 21 preliminary inquiries and commenced 10 investigations.
- Quarter Four: April to June 2018 - During this quarter we received 1,432 complaints, closed 641 complaints, commenced 38 investigations and finalised nine investigations.
Private Health Insurance
- Quarterly Bulletin 89: 1 October 2018 to 31 December 2018 - complaint statistics and trends, and updates on the upcoming 1 April 2019 premium increase and changes to private health insurance.
- Quarterly Bulletin 88: 1 July 2018 to 30 September 2018 - complaint statistics and trends, and an update on Privatehealth.gov.au developments including the new Private Health Information Statement (PHIS) and the removal of natural therapies cover from 1 April 2019.