Appendix 1—Financial Statements
Download the financial statements document here.
Approaches and complaints 2016–17
A full breakdown of the Jurisdictions/Portfolio in this table can be found here
|Cat 1||Cat 2||Cat 3||Cat 4||Cat 5||Total Finalised||Action expedited||Apology||Decision changed or reconsidered||Agency officer counselled or disciplined||Explanation||Financial remedy||Law, policy or practice changed||Other non-financial remedy||Remedy provided by agency without Ombudsman Intervention||Total Remedies|
|Agriculture and Water Resources||42||11||26||4||1||1||43||1||1||4||2||8|
|Communication and the Arts1||4,228||851||2,352||873||17||4,093||3||829||28||302||737||574||9||550||10||3,042|
|Education and Training||114||17||64||17||12||110||3||7||7||6||3||2||1||29|
|1 Including Australia Post.|
|Environment and Energy||23||5||13||1||2||21||1||1||2||4|
|Foreign Affairs and Trade||142||42||92||7||3||144||9||9|
|Health and Aged Care||143||49||78||10||5||142||5||14||1||2||22|
|Immigration and Border Protection||2,071||453||1,193||329||110||1||2,086||105||8||38||5||301||6||16||34||18||531|
|Industry, Innovation and Science||60||16||39||5||4||64||5||5|
|Infrastructure and Regional Development||41||9||30||3||6||48||1||1||4||1||7|
|Prime Minister and Cabinet||89||11||44||11||14||80||5||1||3||16||7||2||1||35|
|Private Health Insurance Ombudsman||9,499||4,367||4,245||760||61||9,433|
|Postal Industry Ombudsman||104||15||63||14||3||95||1||7||17||2||1||4||3||35|
Appendix 3—Information Publication Scheme
The Information Publication Scheme (IPS) applies to Australian Government agencies that are subject to the Freedom of Information Act 1982. This scheme requires an agency to publish a broad range of information on their website.
The Office of the Commonwealth Ombudsman's website makes available the Ombudsman's Information Publication Scheme plan, describing how the Office complies with these requirements and giving access to information published under the scheme. More information can be found at: ombudsman.gov.au/about/information-publication-scheme
Appendix 4—Entity Resource Statement
Entity Resource Statement 2016–17
|Actual available appropriation for 2016–17|
|(a)||(b)||(a) – (b)|
|Ordinary Annual Services1|
|Adjustment – actual s743||(5,987)||-||(5,987)|
|Total resourcing and payments||38,449||29,496||8,953|
1 Appropriation Act (No. 1) 2016–17 and Appropriation Act (No. 3) 2016–17. This also includes prior year departmental appropriation and S74 relevant agency receipts.
2 Includes an available amount of $0.828m in 2016–17 for the Departmental Capital Budget. For accounting purposes this amount has been designated as 'contribution by owners'.
3 Actual s74 receipts in 2016–17 were $7.079m compared to the Budget estimate of $13.066m.
Resource Summary Table - Expenses for Outcome 1
Outcome 1: Fair and accountable administrative action by Australian Government entities and prescribed private sector organisations, by investigating complaints, reviewing administrative action and statutory compliance inspections and reporting.
|Actual Expenses 2016–17|
|Program 1.1: Office of the Commonwealth Ombudsman|
|Expenses not requiring appropriation in the Budget year||985||973||12|
|Total for Program 1.1||23,354||29,939||(6,585)|
|Total for Outcome 1||23,354||29,939||(6,585)|
|Average Staffing Level (number)||149||178||(29)|
1 Departmental Appropriation combines 'Ordinary annual services' (Appropriation Act No. 1 and Appropriation Act No. 3) and 'Revenue from independent sources (S74)'.
Appendix 5—Ecologically Sustainable Development and Environmental Performance
Section 516A of the Environment Protection and Biodiversity Act 1999 sets out the principles and framework for the Office to report on environmental matters. We also have an environmental-management policy to help us manage activities in an environmentally sustainable manner. Our environmental impact is mainly through office-based energy consumption, paper resources and waste management.
During the year the Office reduced its energy consumption by 35 percent in kilowatt hours and 22 per cent in mega joules per person. Kilowatt per person is 34.1 compared to 52.34 in 2015–16 and mega joules per person is 67.3 compared to 86.29 in 2015–16.
In 2015–16, we implemented the Information and Records Management (IRM) work program to better facilitate business needs, compliance with legislation and the Government Digital Transition Policy.
The Office ensures we engage in predominantly digital record keeping and e-business practices to reduce paper files. Our paper supplies are either manufactured from at least 50 per cent recycled products or carbon neutral. Other office materials such as files, folders and unused stationary are recycled within the Office to reduce procurement activity for stationery.
We actively manage the waste we produce through several mechanisms:
- recycling bins are provided in all offices to encourage recycling of waste such as paper and cardboard packaging
- toner cartridges are recycled
- kitchen waste such as plastic bottles and cans are recycled via special bins provided in breakout areas.