Appendix 1—Financial Statements

Download the financial statements document here.

Appendix 2—Statistics

Approaches and complaints 2016–17

A full breakdown of the Jurisdictions/Portfolio in this table can be found here

Cat 1Cat 2Cat 3Cat 4Cat 5Total FinalisedAction expeditedApologyDecision changed or reconsideredAgency officer counselled or disciplinedExplanationFinancial remedyLaw, policy or practice changedOther non-financial remedyRemedy provided by agency without Ombudsman InterventionTotal Remedies
ACT5261542865315 5086516 43 37181
Agriculture and Water Resources42112641143 11 42   8
Attorney-General's38410423428151382313 21 43 35
Commonwealth Parliament2 2   2          
Communication and the Arts14,2288512,35287317 4,0933829283027375749550103,042
Courts7330394  73 11 4 11 8
Defence6351093299133 56224223 76125114157
Education and Training11417641712 1103 7 7632129
1 Including Australia Post.
Employment5182102674220 53933112668836110
Environment and Energy2351312 211 1 2    4
Finance1072460118 103116 131   22
Foreign Affairs and Trade142429273 144    9    9
Health and Aged Care1434978105 142  5 1412  22
Immigration and Border Protection2,0714531,19332911012,08610583853016163418531
Industry, Innovation and Science60163954 64    5    5
Infrastructure and Regional Development4193036 4811  4 1  7
Prime Minister and Cabinet8911441114 80513 16 72135
Social Services14,3276,3747,109584187414,25813864132276392102955201314
Treasury495172297164 4892 2 7421119
Norfolk Island2 2   2          
OMB1,135514598   1,112          
OOJ5,5604,1101,445   5,555          
OSO98131604232124 99184119 25951202328512
Private Health Insurance Ombudsman9,4994,3674,24576061 9,433          
Postal Industry Ombudsman1041563143 95  1717214335

Appendix 3—Information Publication Scheme

The Information Publication Scheme (IPS) applies to Australian Government agencies that are subject to the Freedom of Information Act 1982. This scheme requires an agency to publish a broad range of information on their website.

The Office of the Commonwealth Ombudsman's website makes available the Ombudsman's Information Publication Scheme plan, describing how the Office complies with these requirements and giving access to information published under the scheme. More information can be found at:

Appendix 4—Entity Resource Statement

Entity Resource Statement 2016–17

 Actual available appropriation for 2016–17
Payments made
 (a)(b)(a) – (b)
Ordinary Annual Services1   
Departmental appropriation244,43629,49614,940
Adjustment – actual s743(5,987)-(5,987)
Total resourcing and payments38,44929,4968,953

1 Appropriation Act (No. 1) 2016–17 and Appropriation Act (No. 3) 2016–17. This also includes prior year departmental appropriation and S74 relevant agency receipts.

2 Includes an available amount of $0.828m in 2016–17 for the Departmental Capital Budget. For accounting purposes this amount has been designated as 'contribution by owners'.

3 Actual s74 receipts in 2016–17 were $7.079m compared to the Budget estimate of $13.066m.

Resource Summary Table - Expenses for Outcome 1

Outcome 1: Fair and accountable administrative action by Australian Government entities and prescribed private sector organisations, by investigating complaints, reviewing administrative action and statutory compliance inspections and reporting.

Actual Expenses 2016–17
Program 1.1: Office of the Commonwealth Ombudsman
Departmental expenses
Departmental appropriation122,36928,967(6,598)
Expenses not requiring appropriation in the Budget year98597312
Total for Program 1.123,35429,939(6,585)
Total for Outcome 123,35429,939(6,585)
Average Staffing Level (number)149178(29)

1 Departmental Appropriation combines 'Ordinary annual services' (Appropriation Act No. 1 and Appropriation Act No. 3) and 'Revenue from independent sources (S74)'.

Appendix 5—Ecologically Sustainable Development and Environmental Performance

Section 516A of the Environment Protection and Biodiversity Act 1999 sets out the principles and framework for the Office to report on environmental matters. We also have an environmental-management policy to help us manage activities in an environmentally sustainable manner. Our environmental impact is mainly through office-based energy consumption, paper resources and waste management.

Energy consumption

During the year the Office reduced its energy consumption by 35 percent in kilowatt hours and 22 per cent in mega joules per person. Kilowatt per person is 34.1 compared to 52.34 in 2015–16 and mega joules per person is 67.3 compared to 86.29 in 2015–16.

Paper resources

In 2015–16, we implemented the Information and Records Management (IRM) work program to better facilitate business needs, compliance with legislation and the Government Digital Transition Policy.

The Office ensures we engage in predominantly digital record keeping and e-business practices to reduce paper files. Our paper supplies are either manufactured from at least 50 per cent recycled products or carbon neutral. Other office materials such as files, folders and unused stationary are recycled within the Office to reduce procurement activity for stationery.

Waste management

We actively manage the waste we produce through several mechanisms:

  • recycling bins are provided in all offices to encourage recycling of waste such as paper and cardboard packaging
  • toner cartridges are recycled
  • kitchen waste such as plastic bottles and cans are recycled via special bins provided in breakout areas.