This report provides information on the activities, achievements and performance of the Office of the Commonwealth Ombudsman (the Office) for the 2016–17 financial year.
Part 1—REVIEW BY THE OMBUDSMAN
The Commonwealth Ombudsman Michael Manthorpe's review of the year and the outlook for 2017–18.
Part 2—OVERVIEW OF THE OFFICE
This outlines the roles and functions and the organisational structure of the Office.
Part 3—REPORT ON PERFORMANCE
An overview of complaints received by the Office, our annual performance statement and a summary of our financial performance for the 2016–17 financial year.
Part 4—WHAT WE DO
Information about our work in our major areas of responsibility, including:
- Social Services agencies and programs
- Postal Industry Ombudsman
- Immigration Ombudsman
- Overseas Students Ombudsman
- Vocational Education and Training (VET) Student Loans Ombudsman
- Private Health Insurance Ombudsman
- Defence Force Ombudsman
- Inspections of covert, intrusive or coercive powers
- Law Enforcement Ombudsman
- Public Interest Disclosure scheme, and
- International Program.
Departments and agencies were given the opportunity to comment on draft sections of this report that relate to their organisations.
Part 5—MANAGEMENT AND ACCOUNTABILITY
This outlines the Office's governance and accountability arrangements including external scrutiny, management of human resources, procurement and asset management.
This includes the financial statements, a report on compliance with the information publication scheme, statistics on the number of approaches and complaints received by the Office, entity resource statement and the ecologically sustainable development and environmental performance for the Office.
This includes a glossary, a list of figures and tables contained in the body of the report, a compliance index and an alphabetical index.