Enquiries about this report should be directed to the Communication Manager, Office of the Commonwealth Ombudsman (by email to media@ombudsman.gov.au).

If you would like to make a complaint, or obtain further information about the Ombudsman, you can do one of the following things:

Online

Visit: ombudsman.gov.au

By phone

Call: 1300 362 072 between 9am and 5pm (AEST) Monday to Friday. (Note: this is not a toll-free number and calls from mobile phones are charged at mobile phone rates).

Indigenous Line: 1800 060 789

In writing

GPO Box 442,
Canberra ACT 2601

Services available to help you

If you are a non-English speaking person, we can help you through the Translating and Interpreting Service (TIS) on 131 450. If you are hearing, sight or speech impaired, a TTY Service is available through the National Relay Service on 133 677.