Commonwealth Ombudsman annual report 2007-2008 

Table of Contents

Transmittal letter

Foreword

Overview

1. Ombudsman's review

  • Complaints
  • Responsiveness to changing demands
  • Compliance auditing
  • Promoting good administration
  • Engagement with Government
  • Engagement with agencies
  • Engagement with the public
  • International cooperation
  • Internal management
  • Year ahead

2. The organisation

  • History and establishment
  • Role and functions
  • Organisation and structure
  • Outcome and output structure

Performance review

3. Performance report

  • Performance at a glance
  • Output 1—Review of administrative action
  • Output 2—Review of statutory compliance in specified areas

4. Management and accountability

  • Corporate governance
  • External scrutiny
  • People management
  • Financial management
  • Information technology

5. Challenges in complaint handling

  • Responding to complaint
    handling challenges
  • Community engagement and public awareness

6. Promoting good administration

  • Submissions, reviews and research
  • Cooperation with other Australian Government integrity agencies
  • Cooperation with other Australian Government complaint-handling agencies
  • Own motion and major investigations
  • International cooperation and regional support
  • Cooperation among Australian Ombudsmen
 

Oversight of Australian
Government agencies

7. Looking at the agencies

  • Australian Taxation Office
  • Centrelink
  • Child Support Agency
  • Defence
  • Education, Employment and Workplace Relations 
  • Immigration
  • Indigenous issues
  • Law enforcement
  • Postal industry
  • Freedom of information
  • Monitoring and inspections

8. Helping people, improving government

  • Remedies
  • Systemic issues

9. Lessons and insights for government

  • Lessons for public administration
  • Investigation reports
  • e-bulletins
  • Administrative deficiency
  • Broader themes

Features

Appendixes

References