Other complaint handling review agencies
In some cases, it may be more appropriate for your complaint to be investigated by the Privacy Commissioner who investigates complaints about breaches of privacy; the Australian Human Rights Commission which investigates complaints about discrimination because of race, sex or disability; or one of the other avenues of Australian government administrative review. Review bodies include the Administrative Appeals Tribunal, the Social Security Appeals Tribunal, the Veterans' Review Board, the Immigration Review Tribunal and the Refugee Review Tribunal. Each of these agencies can review the merits of an agency's decision, and they also have the power to change a decision.
- Administrative Appeals Tribunal
Provides independent review of a wide range of administrative decisions made by the Australian government and some non-government bodies. - Aged Care Complaints Resolution Scheme
Investigates complaints about Australian Government-subsidised aged care services (including residential and community care services). - The Aged Care Commissioner
Investigates complaints from people who believe they have been unfairly treated by the Aged Care Complaints Resolution Scheme. - Australian Commission for Law Enforcement Integrity
Investigates allegations of corruption in the Australian Federal Police and the Australian Crime Commission, including abuse of office, conduct that perverts the course of justice, or corruption of any other kind. - Australian Human Rights Commission
Investigates complaints of discrimination or breaches of human rights under federal laws. - Inspector-General of Intelligence and Security
Investigates complaints about the actions/decisions of the organisations comprising the Australian intelligence community. - Migration Review Tribunal and Refugee Review Tribunal
Provide an independent and final merits review of decisions made in relation to visas to travel to, enter or stay in Australia. The MRT reviews decisions made about general visas (such as visitor, student, partner, family, business, and skilled visas) and the RRT deals with decisions about protection (refugee) visas. - National Anti-Discrimination Information Gateway
To assist individuals and businesses to navigate discrimination laws, this Gateway provides a snapshot of each anti-discrimination system including information about the grounds and areas of public life on which a complaint can be made in each jurisdiction. - Privacy Commissioner
Handles complaints from people who think their personal information, including health information, has been mishandled by an Australian or ACT Government agency or a private sector organisation.
Social Security Appeals Tribunal
The tribunal is the first level of external review of decisions made by Centrelink about social security, family assistance, education or training payments. As of 1 January 2007, the tribunal is also the first level of external review of most decisions made by the Child Support Agency. - Veteran's Review Board
An independent tribunal that exists to review decisions made by the Repatriation Commission under the Veterans' Entitlements Act 1986 (Cth) and determinations under the Military Rehabilitation and Compensation Act 2004 (Cth).