Industry sponsored Ombudsmen schemes

You can also make complaints to one of the industry-sponsored ombudsman schemes which handle complaints for services such as: banking, employment, public utilities like electricity and water, health insurance, public transport, superannuation, and telecommunications.

  • Credit Ombudsman
    The Credit Ombudsman Service Limited (COSL) is the external dispute resolution scheme for the non bank credit industry, approved by the Australian Securities and Investments Commission (ASIC).
  • Employee Ombudsman (SA)
    Provides advice and assistance to South Australian employees.
  • Energy and Water Ombudsman NSW
    Provides an independent way of resolving customer complaints about all electricity and gas suppliers in New South Wales and some water suppliers.
  • Energy and Water Ombudsman (Victoria) (EWOV)
    EWOV has the power to investigate and resolve disputes between Victorian consumers and their electricity, gas and water companies.
  • Energy and Water Ombudsman Queensland
    Provides complaint investigation and dispute resolution services to residential and small business energy customers across Queensland and water customers in south east Queensland.
  • Energy Industry Ombudsman SA
    Investigates and resolves disputes between South Australian electricity and gas customers and their providers.
  • Energy Ombudsman TAS
    Investigates and resolves disputes between Tasmanian energy customers and their providers.
  • Energy Ombudsman WA
    Investigates and facilitates the resolution of complaints from residential and small business customers in Western Australia about their electricity or gas company.
    Financial Ombudsman Service
    FOS is an independent External Dispute Resolution service which you can use if you are unable to resolve your dispute through your financial service provider's Internal Dispute Resolution process. FOS independent dispute resolution processes cover complaints about financial services including banking, credit, loans, general insurance, life insurance, financial planning, investments, stock broking, managed funds and pooled superannuation trusts.
  • Private Health Insurance Industry Ombudsman
    Provides an independent service to help consumers with health insurance problems and enquiries.
  • Produce and Grocery Industry Ombudsman
    Resolves disputes over supply of fresh produce and processed foods to markets and retailers.
  • Public Transport Ombudsman VIC
    Deals with complaints about Victorian public transport that members of the community have been unable to resolve directly with the public transport operators.
  • Superannuation Complaints Tribunal
    An independent Tribunal set up by the Australian Government to deal with complaints about superannuation funds, annuities and deferred annuities, and Retirement Savings Accounts.
  • Telecommunications Industry Ombudsman
    Deals with complaints that consumers have not been able to resolve with their telephone or internet company.