Annual reports
Annual Report 2008 - 2009
Two hundred years on from the creation of the first ombudsman in Sweden in 1809, the need for an independent ‘watchdog’ to safeguard citizens in their dealings with government is more relevant than ever, with almost 46,000 people contacting the Commonwealth Ombudsman during the past year.
Annual Report 2007 - 2008
Nearly 40,000 people contacted the office of the Commonwealth Ombudsman for assistance during 2007 - 08; a 20% increase on the previous year. This report highlights the importance attached by the Ombudsman’s office to providing an appropriate remedy to a complainant and draws out the themes in the year’s work by pointing to the broader lessons that a single complaint or problem can teach. The office conducted or initiated a record number of own motion investigations during the year.
Annual Report 2006 - 2007
This is the 30th annual report of the Commonwealth Ombudsman. A special theme of this report is the changes that have occurred in the office since it was established in July 1977.
Annual Report 2005 - 2006
This annual report contains many examples of the constant growth, adaptation and maturation of the office.
Annual Report 2004 - 2005
During the year we completed five own motion and major investigations, with all Ombudsman recommendations being accepted by agencies.
Annual Report 2003 - 2004
The Ombudsman's Office received increased funding to establish new roles, expand delivery of Ombudsman services in regional and remote areas, and improve oversight of surveillance devices.