References
Compliance index
This is a guide to the report's compliance with the Requirements for Annual Reports as approved by the Joint Committee of Public Accounts and Audit under subsections 63(2) and 70(2) of the Public Service Act 1999.
Aids to access
Table of contents
Index (This index appears in the printed but the online search facility answers to this requirement)
Glossary
Contact officer
Internet home page address
Internet address for report
Ombudsman's review
Summary of significant issues and developments
Overview of performance and financial results
Outlook for 2009–10
Organisational overview
Description, role and functions
Organisational structure
Outcome and output structure
Variation of outcome and output structure from Portfolio Budget Statements N/A
Report on performance
Review of performance in relation to outputs and contribution to outcomes
Actual performance in relation to performance targets
Performance of purchaser/provider arrangements
Changes in performance targets from Portfolio Budget/ Additional Estimates Statements N/A
Discussion and analysis of performance
Trend information
Factors, events or trends influencing organisational performance N/A
Significant changes in nature of principal functions/services N/A
Performance against service charter, complaints data, response to complaints
Social justice and equity impacts
Discussion and analysis of the organisation's financial performance
Discussion of significant changes from prior year or from budget N/A
Resource statement and summary resource tables by outcomes
Developments since end of financial year N/A
Corporate governance
Corporate governance practices
Senior executive and their responsibilities
Senior management committees and their roles
Corporate and operational planning and review
Risk management
Compliance with Commonwealth Fraud Control Guidelines
Ethical standards
Determination of remuneration for Senior Executive Service officers
External scrutiny
Significant developments in external scrutiny
Judicial decisions and decisions of administrative tribunals
Reports of Auditor–General and Parliamentary Committees
Management of human resources
Effectiveness in managing and developing human resources
Workforce planning, staff turnover and retention
Impact and features of collective agreements, determinations
Training and development
Occupational health and safety performance
Statistics on staffing
Collective agreements, determinations
Performance pay
Financial performance
Assets management
Assessment of purchasing against core policies and principles
Consultants
Contractual provisions allowing access by Auditor–General
Contracts exempt from AusTender
Financial statements
Other
Performance in implementing the Commonwealth Disability Strategy
Occupational health and safety
Freedom of information statement
Advertising and market research
Ecologically sustainable development and environmental performance
Grant programs
Correction of material errors in previous annual report
No material errors have been identified in the Commonwealth Ombudsman Annual Report 2007–2008.
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