References
List of tables and figures
Tables
Table 3.1 Summary of outcome and outputs performance, 2008–09
Table 3.2 Approaches and complaints, by method received, 2004–05 to 2008–09
Table 3.3 Time to finalise investigated complaints for selected agencies, 2008–09 (2007–08)
Table 3.4 Internal review of Ombudsman office decisions, 2008–09
Table 4.1 Staffing profile by level, gender and salary range at 30 June 2009
Table 4.2 Staffing profile by location at 30 June 2009
Table 4.3 Expenditure on consultancy contracts, 2006–07 to 2008–09
Table 6.1 Defence–related approaches and complaints received, 2004–05 to 2008–09
Table 6.2 Reports under s 486N and s 486O of the Migration Act, 2008–09
Table 6.3 Approaches and complaints received, and investigations, by the PIO, 2008–09
Appendixes
Table A1 Approaches and complaints about Australian Government agencies, received and finalised, and remedies, 2008–09
Table A2 Statistical information on implementation of PIO recommendations, 2008–09
Table A3 Consultancy services, 2008–09
Table A4 Ombudsman office resource statement, 2008–09
Table A5 Resources for outcomes, 2008–09
TopFigures
Figure 2.1 Commonwealth Ombudsman organisational structure at 30 June 2009
Figure 3.1 Approach and complaint trends, 2004–05 to 2008–09
Figure 3.2 Time taken to finalise all approaches and complaints, 2004–05 to 2008–09
Figure 6.1 Approaches and complaints received about within jurisdiction agencies, 2008–09
Figure 6.2 Australian Taxation Office approach and complaint trends, 2004–05 to 2008–09
Figure 6.3 Centrelink approach and complaint trends, 2004–05 to 2008–09
Figure 6.4 Child Support Agency approach and complaint trends, 2004–05 to 2008–09
Figure 6.5 Department of Education, Employment and Workplace Relations approach
and complaint trends, 2004–05 to 2008–09
Figure 6.6 Department of Immigration and Citizenship approach and complaint trends,
2004–05 to 2008–09
Figure 6.7 Australia Post approach and complaint trends, 2004–05 to 2008–09
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