Chapter 7
Helping people, improving government
introduction
Ombudsman work focuses on resolving individual complaints and improving public administration. This chapter outlines our work in obtaining remedies for individual complainants, and improving public administration more generally.
The first part of the chapter looks at some of the remedies provided to complainants as a result of Ombudsman investigations. The second part looks at some of the improvements in agency administration that have resulted from Ombudsman investigations, often arising from a single complaint. The chapter concludes with an illustration of cases where we have identified administrative deficiency in agency operations.
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