Chapter 5 Engagement

introduction

The Ombudsman's office engages with various stakeholders for a number of reasons:

with the community to raise awareness of the role of the Ombudsman and to seek input on various issues
with agencies to promote good public administration and improve complaint handling
with review bodies and research organisations looking at issues related to promoting good public administration and administrative law
with other Australian Government integrity agencies and complaint–handling agencies, and with other Australian Ombudsmen, to share learning experiences and tackle common problems
with regional and international partners to promote good ombudsmanship.

This chapter outlines some of these activities and achievements in 2008–09.