Chapter 3
Performance report
Introduction
This chapter summarises the office's performance based on the outcomes and outputs structure set out in the Portfolio Budget Statements and Portfolio Additional Estimates Statements 2008–09. It is complemented by the following chapters to give a more comprehensive overview of the range of outcomes of our work:
- chapter 5 outlines the way in which we engage with stakeholders such as the community, agencies and other national and international partners in promoting good administration
- chapter 6 provides detailed assessments of our work with a number of agencies in handling complaints and carrying out inspections and other activities
- chapter 7 provides examples of the types of remedies we achieved for individuals and common themes emerging from our work where we have helped agencies improve their administrative procedures.
The Portfolio Budget Statements for 2008–09 defined one outcome for the office, supported by two outputs. These did not change during the year.
The outcome was administrative action by Australian Government agencies is fair and accountable. The supporting outputs were:
1. review of administrative action
2. review of statutory compliance in specified areas.
A financial overview for the office is provided in Chapter 4—Management and accountability. Further financial information is in Appendix 6—Agency resource statement and resources for outcomes and Appendix 7—Financial statements.
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