References glossary

AAADM

Automated Assistance in Administrative Decision Making

AAT

Administrative Appeals Tribunal

ACC

Australian Crime Commission

ACT

Australian Capital Territory

ADF

Australian Defence Force

ADR

alternative dispute resolution

AFC

Air Force Cross

AFP

Australian Federal Police

AFPPS

Australian Federal Police Protective Service

ANAO

Australian National Audit Office

ANU

Australian National University

ANZOA

Australian and New Zealand Ombudsman Association

AO

Officer of the Order of Australia

APOR

Asia–Pacific Ombudsman Region

APS

Australian Public Service

ARC

Administrative Review Council

ASIC

Australian Securities and Investments Commission

ASIO

Australian Security Intelligence Organisation

ASIO Act

Australian Security Intelligence Act 1979

ATO

Australian Taxation Office

AusAID

Australian Agency for International Development

AWA

Australian Workplace Agreement

CCC

Customer Contact Centres

CDDA

Compensation for Detriment Caused by Defective Administration

CDF

Chief of the Defence Force

CLERP

Corporations Legislation Economic Reform Program

Complaints Act

Complaints (Australian Federal Police) Act 1981 (Cth)

Crimes Act

Crimes Act 1914

CSA

Child Support Agency

CSHC

Commonwealth Seniors Health Card

Cth

Commonwealth

DEWR

Department of Employment and Workplace Relations

DFAT

Department of Foreign Affairs and Trade

DFO

Defence Force Ombudsman

DHA

Defence Housing Authority

DHS

Department of Human Services

DIMA

Department of Immigration and Multicultural Affairs

DVA

Department of Veterans' Affairs

EL

Executive Level

FaCSIA

Department of Family, Community Services and Indigenous Affairs

FTB

Family Tax Benefit

FCA

Federal Court of Australia

FIS

Financial Information Service

FOI

Freedom of Information

FOI Act

Freedom of Information Act 1982 (Cth)

GEERS

General Employee Entitlements and Redundancy Scheme

GSL

Global Solutions Limited

GST

Goods and services tax

Hon.

The Honourable

IDF

Immigration Detention Facility

IGADF

Inspector-General of the Australian Defence Force

IGIS

Inspector-General of Intelligence and Security

IOI

International Ombudsman Institute

IPP

Information Privacy Principle

IT

information technology

ITSA

Insolvency and Trustee Service Australia

JCPAA

Joint Committee of Public Accounts and Audit

LEIC

Law Enforcement Integrity Commissioner

LIC

low-income card

MARA

Migration Agents Registration Authority

Migration Act

Migration Act 1958 (Cth)

MP

Member of Parliament

MRCS

Military Rehabilitation and Compensation Scheme

MRT

Migration Review Tribunal

MTCN

money transfer control number

NOC

National Ombudsman Commission of Indonesia

NSW

New South Wales

NT

Northern Territory

OH&S

occupational health and safety

Ombudsman Act

Ombudsman Act 1976 (Cth)

PCO

Public Contact Officer

PCT

Public Contact Team

PDS

product disclosure statement

PIO

Postal Industry Ombudsman

PM&C

Department of Prime Minister and Cabinet

PNG

Papua New Guinea

Postal Act

Australian Postal Corporation Act 1989

Prof.

Professor

QLD

Queensland

RAAF

Royal Australian Air Force

ROG

Redress of Grievance

s

section of Act

SA

South Australia

SES

Senior Executive Service

Surveillance Act

Surveillance Devices Act 2004 (Cth)

TAS

Tasmania

TI

telecommunications interception

TI Act

Telecommunications (Interception) Act 1979

TIO

Telecommunications Industry Ombudsman

TRA

Trades Recognition Australia

VIC

Victoria

WA

Western Australia