References compliance
index
This is a guide to the report's compliance with the Requirements
for Annual Reports as provided by the Joint Committee of Public Accounts
and Audit under subsections 63(2) and 70(2) of the Public Service Act
1999.
Aids to access
Table of contents
Compliance index
Alphabetical index (This index appears in the printed
but the online search facility answers to this requirement)
Tables and figures index
Glossary
Contact officer
Internet home page address
Internet address for reports
Ombudsman's review
Summary of significant issues and developments
Overview of performance and financial results
Outlook for 2006—07
Organisational overview
Role and functions
 Role and functions
Functions and decision-making powers of the Ombudsman
Organisational structure
Outcome and output structure
Report on performance
Review of performance
Discussion and analysis of performance
Output 1—Review of administrative action
Output 2—Review of statutory compliance in
specified areas
Promoting
good administration
Factors, events or trends influencing organisational performance
Challenges
Output 1—Review of administrative action
Output 2—Review of statutory compliance in
specified areas
Challenges
in complaint handling
Performance against service charter
Output 1—Review of administrative action
Corporate Governance—Service charter
Social justice and equity
Output 1—Review of administrative action
Challenges
in complaint handling
Financial performance
Financial statements
Discussion and analysis of the organisation's financial performance
Financial performance
Financial management
Resources for outcome and outputs
Performance report
Financial statements
Consultancy services and contracts
Financial management—Consulting services
Consultancy services
Competitive tendering and contracting
Assessment of purchasing against core policies and principles
Contracts exempt from AusTender
Contractual provisions allowing access by Auditor-General
Corporate governance
Corporate governance practices
Senior executive and their responsibilities
Senior management committees and their roles
Risk management
Fraud control
Asset management
Advertising and market research
External scrutiny
Significant developments in external scrutiny
Judicial decisions and decisions of administrative tribunals
Human resource
management
Effectiveness in managing and developing human resources
Workforce planning, staff turnover and retention
Training and development
Statistics on staffing
Certified Agreement and AWAs
Performance pay
Performance in implementing the Commonwealth Disability Strategy
Other
Occupational health and safety
Occupational Health and Safety Committee
Appendix 1—Occupational health and safety
Freedom of information statement
Discretionary grants N/A
Ecologically sustainable development and environmental performance
Correction
of material errors in previous annual report
No material errors have
been identified in the Commonwealth Ombudsman Annual Report
2004—05.
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Compliance
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