REFERENCESlist of tables and figures

Tables

Table 3.1 Summary of outcome and outputs price

Table 3.2 Summary of outcome and outputs achievements

Table 3.3 Remedies provided, by Act, 2004–05

Table 3.4 Requests for internal review of Ombudsman action, 2004–05

Table 3.5 Decisions by Ombudsman's office on internal review, 2004–05

Table 3.6 Complaints and approaches received, by Act and office, 2004–05

Table 3.7 Complaints by method received, 2004–05

Table 3.8 Calls received through national complaints line, 2004–05

Table 4.1 Legislative basis for Commonwealth Ombudsman oversight of law enforcement activities

Table 4.2 Complaints received about top ten other agencies, 2001–02 to 2004–05

Table 4.3 Freedom of information complaints received and issues finalised, by agency, 2004–05

Table 9.1 APS employees covered by Certified Agreement and Australian Workplace Agreements, by SES and non-SES, 30 June 2005

Table 9.2 Staffing profile, by level and gender, 2004–05

Table 9.3 Staffing profile, by location and gender, 2004–05

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Appendixes

Table 1 Complaints received, and complaints and issues finalised, 2004–05, Ombudsman Act 1976 (including freedom of information) Download Table 1 in PDF format: 47kb

Table 2 AFP complaint issues finalised, 2004–05, Complaints (Australian Federal Police) Act 1981 Download Table 2 in PDF format: 30kb

Table 3 AFP method of handling complaint issues finalised, 2004–05, Complaints (Australian Federal Police) Act 1981 Download Table 3 in PDF format: 30kb

Table 4 Consultancy Services, 2004–05

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Figures

Figure 2.1 Commonwealth Ombudsman organisational structure, 2004–05

Figure 3.1 Time taken to finalise complaints, by Act, 2004–05

Figure 3.2 Cause of complaint (including FOI) by Act, 2004–05

Figure 4.1 Complaints received, by agency, 2004–05

Figure 4.2 Australia Post complaint trends, 1999–2000 to 2004–05

Figure 4.3 Australian Taxation Office complaint trends, 1999–2000 to 2004–05

Figure 4.4 Centrelink complaint trends, 1999–2000 to 2004–05

Figure 4.5 Child Support Agency complaint trends, 1999–2000 to 2004–05

Figure 4.6 Defence complaint trends, 1999–2000 to 2004–05

Figure 4.7 Department of Immigration and Multicultural and Indigenous Affairs complaint trends, 1999–2000 to 2004–05

Figure 4.8 Australian Federal Police complaint trends, 1999–2000 to 2004–05

Figure 9.1 Office assets by category, 2004–05