REFERENCESabbreviations and acronyms

AAT

Administrative Appeals Tribunal

ACC

Australian Crime Commission

ACT

Australian Capital Territory

ADF

Australian Defence Force

ADR

alternative dispute resolution

AEC

Australian Electoral Commission

AFC

Air Force Cross

AFP

Australian Federal Police

AFPPS

Australian Federal Police Protective Service

AMSA

Australian Maritime Safety Authority

ANAO

Australian National Audit Office

ANZOA

Australian and New Zealand Ombudsman Association

AO

Officer of the Order of Australia

APOR

Asia–Pacific Ombudsman Region

APRA

Australian Prudential Regulation Authority

APS

Australian Public Service

ASIC

Australian Securities and Investments Commission

ASIO

Australian Security Intelligence Organisation

ASIO Act

Australian Security Intelligence Act 1979

ATO

Australian Taxation Office

AusAID

Australian Agency for International Development

AWA

Australian Workplace Agreement

CDDA

Compensation for Detriment Caused by Defective Administration

CDF

Chief of the Defence Force

Complaints Act

Complaints (Australian Federal Police) Act 1981 (Cth)

Crimes Act

Crimes Act 1914

CSA

Child Support Agency

Cth

Commonwealth

DEST

Department of Education, Science and Training

DEWR

Department of Employment and Workplace Relations

DFO

Defence Force Ombudsman

DHA

Defence Housing Authority

DIMIA

Department of Immigration and Multicultural and Indigenous Affairs

DOFA

Department of Finance and Administration

DOTARS

Department of Transport and Regional Services

DVA

Department of Veterans' Affairs

EL

Executive Level

FaCS

Department of Family and Community Services

FTB

Family Tax Benefit

FOI

Freedom of Information

FOI Act

Freedom of Information Act 1982

GEERS

General Employee Entitlements and Redundancy Scheme

GSL

Global Solutions Limited

HEC

Higher Education Contribution Scheme

HIC

Health Insurance Commission

Hon.

The Honourable

IDF

Immigration Detention Facility

IOI

International Ombudsman Institute

ITSA

Insolvency and Trustee Service Australia

MARA

Migration Agents Registration Authority

MC

Military Cross

MP

Member of Parliament

MRT

Migration Review Tribunal

NSW

New South Wales

NT

Northern Territory

NWPP

National Witness Protection Program

Ombudsman Act

Ombudsman Act 1976 (Cth)

PIO

Postal Industry Ombudsman

Postal Act

Australian Postal Corporation Act 1989

Prof.

Professor

QLD

Queensland

RAAF

Royal Australian Air Force

RAN

Royal Australian Navy

ROG

Redress of Grievance

s

section of Act

SA

South Australia

SES

Senior Executive Service

SGC

Superannuation Guarantee Charge

Surveillance Act

Surveillance Devices Act 2004

TAS

Tasmania

TI

telecommunications interception

TI Act

Telecommunications (Interception) Act 1979

TIN

traffic infringement notice

TRA

Trades Recognition Australia

VIC

Victoria

WA

Western Australia