CHAPTER 7promoting good administration

Introduction

A key objective of the Ombudsman's office is to contribute to public discussion on administrative law and public administration and to foster good public administration that is accountable, lawful, fair, transparent and responsive.

We pursue this objective in different ways—by looking in depth at an issue arising in a particular agency, drawing attention to problem areas across government administration, conducting own motion investigations, working jointly with agencies to devise solutions to the administrative problems that arise within government, and making submissions to external reviews and inquiries that are examining issues in public administration.

Throughout 2004–05, we made use of each of those strategies for promoting good administration within and across agencies. Another special project of the office, is work being undertaken internationally, and especially in the Asia–Pacific region, to promote good governance and administrative integrity.