In this chapter
	Introduction
	Performance at a glance
	Output 1— Provision of a complaint management service for government
	Output 1.1: Feedback and assessment
	Output 1.2: Complaints received
	Output 1.3: Complaints finalised and investigated
	Output 2— Provision of advice to government to improve public administration
	Output 2.1: Improvements to government administration and recommendations implemented
	Output 2.2: Formal recommendations arising from investigations
	Output 2.3: Feedback on auditing and monitoring activities

References

List of tables
and figures

CHAPTER 3performance report

Performance at a glance

Outcome Achieve equitable outcomes for complaints from the public and foster improved and fair administration by Australian Government agencies

Budgeted price of outputs	$13.062m
Actual price of outputs	$12.762m

Budgeted Departmental appropriations	$11.463m
Actual Departmental appropriations	$11.482m

Budgeted revenue from other sources	$1.599m
Actual revenue from other sources	$1.280m

[Full details of the total price of agency outputs of the Ombudsman’s office are provided in Note 20
of the Financial Statements of this report.]

OUTPUT 1 Provision of a complaint management service for government

Output 1 Provision of a complaint management service for government

OUTPUT 2 Provision of advice to government to improve public administration

Output 2 Provision of advice to government to improve public administration