Team features

information technology team

The Information Technology (IT) Team is based in Canberra and comprises seven people. The Team is responsible for facilitating network and desktop electronic services, security and access controls to all offices nationally. It covers three essential operational areas: case management and information management; network/systems administration; and help desk support.

The complaints management system is the office's core business application, supporting the workflow of information and management of data pertinent to investigations. Two case management officers configure and control this application. The Network Administrator manages the systems aspects of the IT environment, including networking and servers. This includes database systems and security configuration and control. The help desk is responsible for initial staff introduction and training, desktop support and asset management. The IT Director manages the aspects of strategic planning, budget planning, project management and contracts management for the IT services for the office.

The IT Team works closely with the investigation and management areas of the office to ensure appropriate planning and delivery of services. This includes facilitating reporting and trend analysis. The Team coordinates market testing and analysis to ensure appropriate service delivery and value for money according to functional requirements for management of information and service delivery.

Significant functionality enhancements are currently underway to improve IT services for the office. These include improvements in management of web services, information management and complaints management systems.

Further information in Chapter 10.