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AAADM better practice guide

Automated systems can play a significant and beneficial role in administrative decision making. In the right areas and with appropriate management, these systems have the potential to improve the accuracy, consistency, transparency and accountability of decision-making processes.

The Automated Assistance in Administrative Decision-Making Better Practice Guide seeks to ensure that agencies using computer systems for administrative decision-making purposes adhere to administrative law values when developing and operating such systems.

The Better Practice Guide is designed to assist government officials manage key challenges throughout the lifecycle of an automated system. Checklist points included in the Guide are designed to assist managers and project officers engaged in designing and implementing automated systems, and with ongoing assurance processes once an automated system is operational. The checklist points are summarised separately in the handy Pocket Guide.

Copies of the Automated Assistance in Administrative Decision-Making Better Practice Guide can be obtained via email to ombudsman@ombudsman.gov.au.

• AAADM Better Practice Guide
• AAADM Pocket Guide

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  • AAADM better practice guide
  • Better practice guide to complaint handling
  • Better practice guide to managing unreasonable complainant conduct
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