Better practice guides
- AAADM better practice guide
The Automated Assistance in Administrative Decision-Making Better Practice Guide seeks to ensure that agencies using computer systems for administrative decision-making purposes adhere to administrative law values when developing and operating such systems.
- Better practice guide to complaint handling
The Better Practice Guide to Complaint Handling outlines the essential principles of effective complaint handling, and can be used by agencies when developing or evaluating complaint handling systems.
- Better practice guide to managing unreasonable complainant conduct
This manual has been prepared to assist staff in government agencies when dealing with the small proportion of complainants whose conduct is especially challenging.