Postal Industry Ombudsman
Legislation to create a separate office of Postal Industry Ombudsman (PIO) within the office of the Commonwealth Ombudsman was passed by Parliament on 29 March 2006.
The jurisdiction of the Postal Industry Ombudsman extends to private sector postal operators who register to participate in the scheme. The PIO has the normal powers of an ombudsman to require information or documents and to publish findings. The PIO is required to observe procedural fairness in investigations.
For further information see the Postal Industry Ombudsman website.