Making a complaint

The Commonwealth Ombudsman deals with:

Complaints about Commonwealth Government departments and agencies, and is also the Ombudsman for:

  • the Defence Force
  • Immigration
  • Law Enforcement
  • Taxation
  • the Postal Industry
  • the Australian Capital Territory (see ombudsman.act.gov.au)

For information about our role please visit the About us page

Make a complaint to the Commonwealth Ombudsman:

By Phone

Call 1300 362 072 between 9am - 5pm (AEDT) Monday to Friday - (Not a toll-free number. Calls from mobile phones are charged at mobile phone rates.)

Indigenous Line number 1800 060 789

Online

Complete an Online Complaint Form

In writing

To GPO Box 442 Canberra ACT 2601, or by fax to (02) 6276 0123

In Person

Visit one of our offices

Privacy

View our Privacy Statement

Services available to assist you to make a complaint

If you are a non-English speaking person, we can help through the Translating and Interpreter Service (TIS) on 131 450. If you are hearing, sight or speech impaired, a TTY Service is available through the National Relay Service on 133 677.