Making a complaint
What's your complaint about?
Mobile phone or other telecommunications service
Go to the Telecommunications Industry Ombudsman: www.tio.com.au - 1800 062 058.
The Commonwealth Bank - or other banking/financial service
Go to the Financial Ombudsman Service: www.fos.org.au - 1300 78 08 08.
The media - something you saw/heard on TV, radio, in the press, online etc.
Go to the Australian Communications and Media Authority (ACMA): www.acma.gov.au.
Working conditions or pay
Go to the Fair Work Ombudsman: www.fairwork.gov.au - 13 13 94.
Energy and water services
Go to the Energy and Water Ombudsman for your state or territory:
- NSW: www.ewon.com.au - 1800 246 545
- VIC: www.ewov.com.au - 1800 500 509
- QLD: www.eoq.com.au - 1800 662 837
- SA: www.eiosa.com.au - 1800 665 565
- WA: www.ombudsman.wa.gov.au/energy - 1800 754 004
- TAS: www.energyombudsman.tas.gov.au - 1800 001 170
- NT: www.ombudsman.nt.gov.au - 1800 806 380
- ACT: www.acat.act.gov.au - (02) 6207 1740.
State and territory government services
Go to the Ombudsman for your state or territory:
- NSW: www.ombo.nsw.gov.au - 1800 451 524 or 02 9286 1000
- VIC: www.ombudsman.vic.gov.au - 1800 451 524 (regional) or 03 9613 6222
- QLD: www.ombudsman.qld.gov.au - 07 3005 7000
- SA: www.ombudsman.sa.gov.au - 1800 182 150 (non-metro) or 08 8226 8699 (metro)
- WA: www.ombudsman.wa.gov.au - 1800 117 000 (non-metro) or 08 9220 7555
- TAS: www.ombudsman.tas.gov.au - 1800 001 170 or 1300 766 725 (from outside TAS)
- NT: www.omb-hcscc.nt.gov.au - 08 8999 1818
- ACT: www.ombudsman.act.gov.au - 1300 362 072.
The Commonwealth Ombudsman deals with...
Complaints about Commonwealth Government departments and agencies, and is also the Ombudsman for:
- the Defence Force
- Immigration
- Law Enforcement
- Taxation
- the Postal Industry (see www.pio.gov.au)
- the Australian Capital Territory (see ombudsman.act.gov.au)
- Overseas Students in private education and training (see www.oso.gov.au).
Make a complaint to the Commonwealth Ombudsman
Enquiries 9am - 5pm (AEST) Monday to Friday - 1300 362 072 (Not a toll-free number. Calls from mobile phones are charged at mobile phone rates.)
Complaints can be made in writing, by phone, in person or by using our online complaint form.
Note: In order to use the online complaint form, you need to have the Adobe Reader installed. If you don't already have it, you can download the latest Adobe Reader version for free from the Adobe website.
Our offices are located in Adelaide, Brisbane, Canberra, Darwin, Melbourne, Perth and Sydney.