Making a complaint

The Commonwealth Ombudsman deals with:

Complaints about Commonwealth Government departments and agencies, and is also the Ombudsman for:

  • Private Health Insurance
  • the Defence Force
  • Immigration
  • Law Enforcement
  • the Postal Industry
  • the Australian Capital Territory (see

For information about our role please visit the About us page

NOTE: From 1 May 2015, most complaints about the Australian Taxation Office (ATO) and the Tax Practitioners Board (TPB) must be directed to the Inspector-General of Taxation (IGT). Click here for further information.

Make a complaint to the Commonwealth Ombudsman:

By Phone

Call 1300 362 072 between 9am - 5pm (AEDT) Monday to Friday - (Not a toll-free number. Calls from mobile phones are charged at mobile phone rates.)

Indigenous Line number 1800 060 789


Complete an Online Complaint Form

In writing

To GPO Box 442 Canberra ACT 2601, or by fax to (02) 6276 0123


View our Privacy Statement

Services available to assist you to make a complaint

If you are a non-English speaking person, we can help through the Translating and Interpreter Service (TIS) on 131 450. If you are hearing, sight or speech impaired, a TTY Service is available through the National Relay Service on 133 677.