Contact us

Enquiries 9:00am to 5:00pm Monday to Friday, Australian Eastern Standard Time (Australian Eastern Daylight Time when daylight savings is in effect)
Phone 1300 362 072 (calls from mobile phones at mobile phone rates)
Fax 02 6276 0123
SMS 0413 COM OMB (0413 266 662) (standard carrier rates apply)
Postal GPO Box 442, CANBERRA ACT 2601

Complaints can be made in writing, by phone, in person or by using our online complaint form. SCHEDULED SYSTEM MAINTENANCE NOTIFICATION: The Online Complaint Form will be unavailable between 9am and 5.30 pm (AEST) on February 5, 2015 due to systems maintenance. You can lodge a complaint by phone during this period.

Our Public Contact Team provides a central information and response service for all approaches and complaints to the Ombudsman's office.

Services available to assist you to make a complaint

If you are a non-English speaking person, we can help through the Translating and Interpreter Service (TIS) on 131 450.

If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service:
TTY users phone 133 677 then ask for 1300 362 072, Speak and Listen users phone 1300 555 727 then ask for 1300 362 072, Internet Relay users connect to the National Relay Service then ask for 1300 362 072

We have information sheets in many community languages and can provide copies of a large print information booklet.

Request for guest speaker

You can request a member of staff to speak at your event.


Your feedback is important to us. If you have any questions, comments or suggestions about this site or any information contained in this site, please email us at:

Alternatively, you can download and complete our Compliments or complaints about our service form.