|Enquiries||9:00am to 5:00pm Monday to Friday, Australian Eastern Standard Time (Australian Eastern Daylight Time when daylight savings is in effect)|
|Phone||1300 362 072 (calls from mobile phones at mobile phone rates)|
|Fax||02 6276 0123|
|SMS||0413 COM OMB (0413 266 662) (standard carrier rates apply)|
|Postal||GPO Box 442, CANBERRA ACT 2601|
Complaints can be made in writing, by phone, in person or by using our online complaint form. SCHEDULED SYSTEM MAINTENANCE NOTIFICATION: The Online Complaint Form will be unavailable between 9am and 5.30 pm (AEST) on February 5, 2015 due to systems maintenance. You can lodge a complaint by phone during this period.
Our Public Contact Team provides a central information and response service for all approaches and complaints to the Ombudsman's office.
Services available to assist you to make a complaint
If you are a non-English speaking person, we can help through the Translating and Interpreter Service (TIS) on 131 450.
If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service:
TTY users phone 133 677 then ask for 1300 362 072, Speak and Listen users phone 1300 555 727 then ask for 1300 362 072, Internet Relay users connect to the National Relay Service then ask for 1300 362 072
We have information sheets in many community languages and can provide copies of a large print information booklet.
Request for guest speaker
You can request a member of staff to speak at your event.
- Our offices
Contact details for our offices in Adelaide, Brisbane, Canberra, Hobart, Melbourne, Perth and Sydney.
- Seeking information from the Ombudsman's office
Guidelines on seeking information from the Ombudsman's office including Freedom of Information requests.
Your feedback is important to us. If you have any questions, comments or suggestions about this site or any information contained in this site, please email us at: email@example.com
Alternatively, you can download and complete our Compliments or complaints about our service form.