Contact us
| Enquires | Monday to Friday 9am - 5pm (AEST); 7am - 4pm Western Australia |
|---|---|
| Phone | 1300 362 072 (calls from mobile phones at mobile phone rates) |
| ombudsman@ombudsman.gov.au | |
| Fax | 02 6249 7829 |
| SMS | 0413 COM OMB (0413 266 662) (standard carrier rates apply) |
| Postal | GPO Box 442, CANBERRA ACT 2601 |
Complaints can be made in writing, by phone, in person or by using our online complaint form.
Our Public Contact Team provides a central information and response service for all approaches and complaints to the Ombudsman's office.
Services available to assist you to make a complaint
If you are a non-English speaking person, we can help through the Translating and Interpreter Service (TIS) on 131 450. If you are hearing, sight or speech impaired, a TTY Service is available through the National Relay Service on 133 677.
We have information sheets in many community languages and can provide copies of a large print information booklet.
Request for guest speaker
You can request a member of staff to speak at your event.
- Our offices
Contact details for our offices in Adelaide, Alice Springs, Brisbane, Canberra, Darwin, Hobart, Melbourne, Perth and Sydney. - Seeking information from the Ombudsman's office
Guidelines on seeking information from the Ombudsman's office including Freedom of Information requests.
Feedback
Your feedback is important to us. If you have any questions, comments or suggestions about this site or any information contained in this site, please email us at: ombudsman@ombudsman.gov.au
Alternatively, you can download and complete our Compliments or complaints about our service form.