Contact us

Phone Commonwealth Ombudsman: 1300 362 072
Private Health Insurance Ombudsman: 1800 640 695
(calls from mobile phones at mobile phone rates)
(Office hours are 9:00am to 5:00pm Monday to Friday, Australian Eastern Standard Time
(Overseas callers +61 2 6276 0111)
Online Make a Complaint (to lodge a complaint)
Private Health Insurance Complaint Form (to lodge a complaint)
Post GPO Box 442, CANBERRA ACT 2601
Fax 02 6276 0123
Enquiries Enquiry Form

Our Public Contact Team provides a central information and response service for all approaches and complaints to the Ombudsman's office.

Find out about Making a Complaint to the Commonwealth Ombudsman

Services available to assist you to make a complaint

If you are a non-English speaking person, we can help through the Translating and Interpreter Service (TIS) on 131 450.

If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service:
TTY users phone 133 677 then ask for 1300 362 072, Speak and Listen users phone 1300 555 727 then ask for 1300 362 072, Internet Relay users connect to the National Relay Service then ask for 1300 362 072

We have information sheets in many community languages and can provide copies of a large print information booklet.

Request for guest speaker

You can request a member of staff to speak at your event.

Our Office

Contact details for our offices in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney.

Seeking information from the Ombudsman's office

Guidelines on seeking information from the Ombudsman's office including Freedom of Information requests.


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Alternatively, you can download and complete our Compliments or complaints about our service form.