SSOCAP Australia is once again back in Canberra to present a workshop ideal for complaint officers in the government sector. The Government Working Party members are pleased to be able present this workshop with the support of the Commonwealth and ACT Ombudsman.
When: Tuesday 29 May 2012
Venue: Commonwealth and ACT Ombudsman’s Office, Level 5 Childers St. Canberra City
Customer feedback can be categorised into two main areas: core business practice, product and service delivery. The program will provide ideas for what to do next to enhance capacity to develop prompts and questions to gather useable information from complaints (and other customer feedback data) about core business practice, product and service delivery. When implemented, your organisation will have more useful data which will clearly reveal:
- What you are doing well that you should continue to do;
- What you need to change, develop or improve in the future; and
- How to get internal customers to take action on the basis of the reporting.
18-19 March 2010: Australasian and Pacific Ombudsman Regional Conference
About 40 ombudsmen or their equivalents and other colleagues from around the Asia–Pacific met in Canberra, Australia on 18 and 19 March to promote international engagement, liaison and best practice in the pursuit of good governance within our region.
The Australian Office of the Commonwealth Ombudsman hosted the important event—the 1st general meeting of the Pacific Ombudsman Alliance (POA) and the 25th anniversary conference of the Australasian and Pacific Ombudsman Region (APOR).
- View full media release
- Adrian Cunningham—Information Access and Recordkeeping in the Pacific: The Work of PARBICA
- Associate Professor Anita Stuhmcke—Presentation to the APOR Conference
- Beverley Wakem—New Zealand’s specialist Ombudsman function—the OPCAT
- Chris Field—Presentation to the APOR Conference
- David McGee—Review of Reviewers
- Dr. Louis R. Chao—Special powers & reports of the Control Yuan
University O-Week Outreach 2010—visit the Ombudsman information stall
The Australian and New Zealand Ombudsman Association will be visiting the following universities and TAFE campuses during O-week. If you’re in the vicinity, visit the Ombudsman stall for your opportunity to speak to people from telecommunication, energy, water, banking, insurance, public transport, state and Commonwealth Ombudsman services.
|Australian Capital Territory|
|4 February||University of Canberra|
|17 February||The Australian National University|
|16 February||Holmesglen TAFE—Chadstone|
|23 February||The University of Ballarat—Mt Helens|
|23 February||La Trobe University—Bundoora|
|23 February||The University of Melbourne|
|25 February||Victoria University—St Albans|
|2 March||Deakin University—Geelong|
|23 February||James Cook University—Cairns|
|24 February||The University of Queensland—Brisbane|
|4 March||Griffith University|
|New South Wales|
|23 February||Macquarie University—Ryde|
|24 February||University of Technology, Sydney—Broadway|
|25 February||The University of New South Wales|
|1 March||University of Western Sydney— Parramatta|
|23 February||University of Tasmania—Hobart|
Sydney Gay and Lesbian Mardi Gras Fair Day—Sunday, 21 February, Victoria Park, City Road, Chippendale
If you are worried about your relationship with Australian Government agencies following the introduction of same-sex legislation reforms on 1 July 2009, visit the Ombudsman information stall at Mardi Gras Fair Day 2010. Complaint-handling officers will be available all day to talk to you about your concerns and—when appropriate—help you make a formal complaint about the actions or decisions of an Australian Government agency.
23-24 September 2009: Good > Better > Best National Conference
The Commonwealth Ombudsman’s 2009 National conference brought together policy makers, legal practitioners, community representatives and other expert guest speakers representing public integrity and human rights agencies, and state and industry ombudsman schemes.