Please note that our phone service will be unavailable on Monday, 11 June 2018 as a Public Holiday will be observed in a number of states and territories. If you wish to lodge a complaint with us on that date, you will need to do so using our online form, postal address or fax number, the details of which are below. Alternatively, you are welcome to contact us by phone on the next business day.
VET Student Loans and VET FEE-HELP complaints: People wanting to make a complaint in relation to the VET FEE-HELP scheme or VET Student Loans program should first consider the information here before lodging a complaint with our office)
9:00am to 5:00pm Monday to Friday, Australian Eastern Daylight Time
Phone: 1300 362 072 (Calls from mobile phones at mobile phone rates)
Defence Force Ombudsman: To report Defence Abuse 1300 395 776 between 9am and 5pm (AEDT) Monday to Friday. (Calls from mobile phones at mobile phone rates)
International: +61 2 6276 0111
Complaints: Online Complaint Form
Post: Commonwealth Ombudsman, GPO Box 442, Canberra ACT 2601
Enquiries: Our Enquiry Form can be used to order publications, media enquiries, make an FOI request, request a guest speaker, or lodge a complaint about the Commonwealth Ombudsman.
Norfolk Island: 1300 362 072
Public Interest Disclosures: 02 6276 3777 (business hours only)
Indigenous Line: 1800 060 789 (Calls from mobile phones at mobile phone rates)
Private Health Insurance advice
Health Insurance website: PrivateHealth.gov.au
Health Insurance complaints: 1300 362 072
Our Enquiry Form can be used for media enquiries, or call 02 6276 3759 during standard business hours
Find out about Making a Complaint to the Commonwealth Ombudsman
If you have any questions, comments or suggestions about this site or any information contained in this site, you can use our online enquiry form. Alternatively you can download and complete our Compliments or complaints about our service form.
Services available to assist you to make a complaint
If you are a non-English speaking person, we can help through the Translating and Interpreter Service (TIS) on 131 450.
If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service:
- TTY users phone 133 677 then ask for 1300 362 072
- Speak and Listen users phone 1300 555 727 then ask for 1300 362 072
- Internet Relay users connect to the National Relay Service then ask for 1300 362 072
We have information sheets in many community languages and can provide copies of a large print information booklet.
Seeking information from the Ombudsman's office
Guidelines on seeking information from the Ombudsman's office including Freedom of Information requests.
By appointment only. To make an appointment to speak to one of our staff, please call 1300 362 072
Level 4, 22 King William Street
Adelaide SA 5000
215 Adelaide Street
Brisbane QLD 4000
Level 5, Childers Square, 14 Childers Street
Canberra City ACT 2601
Level 6, 34 Queen Street
Melbourne VIC 3000
Suite 2, level 16 580 George Street
Sydney NSW 2000