The ACT Ombudsman can consider and investigate complaints from people who believe they have been treated unfairly or unreasonably by an ACT Government Directorate or agency, including the Australian Federal Police in its community policing role. We also investigate complaints from ACT public education providers including Australian National University (ANU), Canberra Institute of Technology (CIT) and University of Canberra (UC). Our aim is to resolve complaints impartially, informally and quickly.
If we cannot assist with a particular complaint, we will explain why, and suggest other avenues for resolving the matter.
This service is free of charge and the ACT Ombudsman can deal with most complaints involving administrative actions of ACT agencies and police, including requests made to them under the Freedom of Information Act 1989 and 'whistleblower' disclosures under the Public Interest Disclosure Act 2012.
We investigate as a last resort and encourage people to work through their concerns with the relevant agency or police as an initial course of action. When we do investigate, it is done independently and impartially.
We cannot override the decisions of the agencies we deal with, nor issue directions to their staff. Instead, we endeavor to resolve disputes by consultation and negotiation, and if necessary, by making formal recommendations to the most senior levels of government. Since the inception of the ACT Ombudsman’s office in 1989, we have assisted in resolving many hundreds of individual complaints, and brought about significant improvements in the quality of government administration.