All Investigation Reports

Ombudsman role: All - Department of Human Services - Department of Social Services - Department of the Prime Minister and Cabinet - Department of Health - National Disability Insurance - Department of Jobs and Small Business - Indigenous Australians - Immigration - Defence Force - Postal Industry - Overseas Students - VET Student Loans - Private Health Insurance - Commonwealth Ombudsman - International Program

2003

• July 2003: Own motion investigation into Australian Taxation Office (ATO) complaint handling - 02|2003
  Commonwealth Ombudsman; Taxation Ombudsman: This report assesses the ATO’s current approach to complaint–handling by both the ATO Business Lines and the ATO’s specialist complaints unit, ATO Complaints.
  Formal response to recommendations from ATO commissioner (PDF)
• February 2003: Investigation into Family Assistance administration - 04|2003
  Commonwealth Ombudsman: Own motion investigation into Family Assistance administration and impacts on Family Assistance Office customers.

2002

• Oct 2002: Breach Penalties—Issues of Administration - 01|2002
  Commonwealth Ombudsman: Report under section 15 of the Ombudsman Act 1976 of an investigation into the administration of social security breach penalties.

2001

• August 2001: Investigation into Humanitarian Visa Application - 07|2001
  Commonwealth Ombudsman: Own motion investigation into a complaint about the processing and refusal of a subclass 202 (split family) humanitarian visa application.
• July 2001: Policing domestic violence - 02|2001
  Commonwealth Ombudsman: Own initiative investigation into the Policing of Domestic Violence in the ACT.
• July 2001: AFP use of powers under the Intoxicated Persons (Care and Protection) Act 1994 (ACT) - 01|2001
  Commonwealth Ombudsman: Own initiative investigation Report to determine to what extent the recommendations of our 1998 report have been implemented by the AFP, and how effective the new practices and procedures have been.
• July 2001: Review of the Child Support Agency’s Complaint Service - 04|2001
  Commonwealth Ombudsman: Review initiated to assess the effectiveness of the internal complaint system of the Child Support Agency (CSA), focussed on how CSA Complaints Service handled complaints referred by the Ombudsman’s office.
• May 2001: Investigation of complaint of the National Gallery of Australia - 08|2001
  Commonwealth Ombudsman: Own motion investigation of complaint regarding Heating, Ventilation and Air Conditioning (HVAC) system of the National Gallery of Australia.
• March 2001: Own motion investigation into Immigration detainees held in state correctional facilities - 06|2001
  Commonwealth Ombudsman; Immigration: Own motion investigation into Immigration detainees held in state correctional facilities.
• March 2001: Own motion investigation into Immigration detention centres - 05|2001
  Commonwealth Ombudsman; Immigration: Own motion investigation into The Department of Immigration and Multicultural Affairs’ Immigration detention centres.
• January 2001: Review of Department of Employment Workplace Relations and Small Business Complaint Handling Process for the Job Network - 09|2001
  Commonwealth Ombudsman: Own motion investigation: Pursuant to section 5(1)(b) of the Ombudsman Act 1976. A review of DEWSRB’s complaints handling processes for the Job network program. Report pursuant to section 15(2) of the Ombudsman Act 1976.
• January 2001: The ATO and Main Camp - 03|2001
  Commonwealth Ombudsman; Taxation Ombudsman: Own motion investigation into the Australian Taxation Office’s handling of claims for tax deductions by investors in a mass marketed tax effective scheme known as Main Camp.

2000

• July 2000: Health and Aged Care investigation - 01|2000
  Commonwealth Ombudsman: Report of an own motion investigation into the Department of Health and Aged Care’s Complaints Resolution Scheme.

1999

• September 1999: To compensate or not to compensate? - 02|1999
  Commonwealth Ombudsman: Own motion investigation of Commonwealth arrangements for providing financial redress for maladministration.
• September 1999: Balancing the risks: Income support - 01|1999
  Commonwealth Ombudsman: Own motion investigation into the role of agencies in providing adequate information to customers in a complex income support system.
• June 1999: The ATO and Budplan - 04|1999
  Commonwealth Ombudsman: Report of the Investigation into the Australia Taxation Office’s handling of claims for tax deductions by investors in a tax-effective financing scheme known as Budplan.
• June 1999: ‘Needs to know’ - 03|1999
  Commonwealth Ombudsman: Own motion investigation into the administration of the Freedom of Information Act 1982 in Commonwealth agencies.

1998

• December 1998: Investigation into the Use of Police Powers under the Intoxicated Persons (Care and Protection) Act 1994 (ACT) - 02|1998
  Commonwealth Ombudsman: Own motion investigation to examine how the Intoxicated Persons (Care and Protection) Act 1994 (ACT) is being used in practice and to what extent practice conforms with the intent of the legislation.
• February 1998: Report of the investigation into ABARE’s External Funding for Climate Change Economic Modelling - 01|1998
  Commonwealth Ombudsman: Investigation of a complaint by the Australian Conservation Foundation about funding arrangments and operation of steering committees for its climate change economic models.
• January 1998: Child support payments: a case of give and take? - 03|1998
  Commonwealth Ombudsman: Own motion investigation of the Child Support Agency’s practices for recovering amounts of child support overpaid to custodial parents.
• January 1998: Review of practices and procedures for Australian Defence Force complaints - 04|1998
  Commonwealth Ombudsman: An own motion investigation into how the Australian Defence Force responds to allegations of serious incidents and offences. Report of the Commonwealth Defence Force Ombudsman.

1997

• December 1997: Issue relating to Oral Advice—Clients beware - 02|1997
  Commonwealth Ombudsman: Own motion investigation to examine the reliability and level of sevice provided by a number of Government agencies.
• November 1997: A review of Australian Federal Police practices and procedures - 01|1997
  Commonwealth Ombudsman: Professional reporting and internal witness protection in the Australian Federal Police – a review of practices and procedures. Report pursuant to sections 21A and 31 of the Complaints (Australian Federal Police) Act 1981.
• September 1997: Revocation of visas on entry to Australia - 04|1997
  Commonwealth Ombudsman: Own motion investigation about the circumstances under which visas have been cancelled by border Immigration inspectors.
• September 1997: Onshore refugee processing - 03|1997
  Commonwealth Ombudsman: Final report to the Department of Immigration and Ethnic Affairs of investigation of complaints concerning onshore refugee processing.
• May 1997: The interaction between the Australian Federal Police and youth in the ACT
  Commonwealth Ombudsman: Report on the AFP’s procedures for dealing with children involved with criminal law in the ACT.

1996

• July 1996: Report of the investigation into the administration of complaints about broadcasting services by the Australian Broadcasting Authority
  Commonwealth Ombudsman: Report on the ABA’s management of complaints under the new self-regulatory framework.
• April 1996: Australian Customs search and detention: Own motion investigation of issues relating to the detention and search of suspects by Customs - 02|1996
  Commonwealth Ombudsman: Report by the Commonwealth Ombudsman about Australian Customs Service search and detention.
• February 1996: Investigation into the administration of the National Landcare Program - 01|1996
  Commonwealth Ombudsman: Investigation into a complaint about the Department of Primary Industries and Energy’s administration of the National Landcare Program in relation to a grant to a Community Landcare Group.

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