Brochures

The Commonwealth Ombudsman’s office has a range of brochures and information sheets available to the public. This material details the functions of each Ombudsman jurisdiction and provides a guide to using the services of the office. Please use the Publications order form if you wish to request hardcopies.

If you are a non-English speaking person, we can help through the Translating and Interpreter Service (TIS) on 131 450. If you are hearing, sight or speech impaired, a TTY Service is available through the National Relay Service on 133 677.

Making a complaint brochure - English
This brochure describes the kinds of complaints the Commonwealth Ombudsman can investigate, how to make a complaint and how complaints are handled.
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Multilingual brochure

Chinese - simplified Chinese Simplified

Chinese - traditional Chinese Traditional

Farsi / Persian Farsi/Persian

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Order printed publication

Order printed publications [pdf]

Portable Document Reader

Some documents may be in Portable Document Format (PDF). You need to have Adobe Acrobat Reader (free) version 5 or above in order to view the documents correctly. If you have not upgraded your Acrobat Reader, click here to download the application.