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The Commonwealth Ombudsman assists the Australian community by resolving complaints and fostering good government administration.

Professor John McMillan is the Commonwealth Ombudsman.

THE OMBUDSMAN'S SERVICES ARE FREE.

The Commonwealth Ombudsman is also the Defence Force Ombudsman, the Immigration Ombudsman, the Law Enforcement Ombudsman, the Postal Industry Ombudsman and the Taxation Ombudsman.

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Ombudsman's role We consider and investigate complaints about Australian Government departments and agencies.

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How we can help you If you think you have been unfairly treated by an Australian Government agency you can complain to the Ombudsman.

 

Complaints

Making a complaint

Enquiries 9am—5pm (AEST) Monday to Friday – 1300 362 072 (Calls from mobile phones are charged at mobile phone rates.)
Complaints can be made in writing, by phone, in person or by using our online complaint form – opens in new window.
 

Our offices

We have offices in Adelaide, Alice Springs, Brisbane, Canberra, Darwin, Hobart, Melbourne, Perth and Sydney.