| | Complaints
Make a complaint
- Enquiries 9am—5pm (AEST) Monday to Friday – 1300 362 072 (Calls from mobile phones are charged at mobile phone rates.)
Complaints can be made in writing, by phone, in person or by using our online complaint form – opens in new window.
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Before coming to the Ombudsman it is a good idea to try and solve the problem with the agency you want to complain about. As a general rule, the Ombudsman will not, and in some cases cannot, investigate complaints until they have been raised with the agency. | |
The Commonwealth Ombudsman can investigate complaints about the administrative actions of Australian Government departments and agencies. | |
What can I complain to the Commonwealth Ombudsman about? Who can complain to the Ombudsman? What does it cost? Can I make an anonymous complaint? How do I make a complaint? | |
If you are unhappy with a decision that we have made you can ask us to look at it again. | |
Complaints can be lodged online using the online complaint form. |
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