The Commonwealth Ombudsman can now investigate complaints about the Vocational Education and Training (VET) Student Loans program and VET FEE-HELP scheme. If you, or someone you know, has an issue or complaint regarding your VET FEE-HELP or VET Student Loans training provider, contact us on 1300 362 072 or fill out our online complaint form.
The Australian Government established the new VET Student Loans program to replace the VET-FEE-HELP scheme from 1 January 2017. To complement the new program, the Australian Parliament passed the Education and Other Legislation Amendment Act (No.1) 2017 which established the VET Student Loans Ombudsman function within the Office of the Commonwealth Ombudsman to manage and investigate complaints regarding both the VET FEE-HELP scheme and the new VET Student Loans program.
Provider – a VET Student Loans or VET FEE-HELP approved provider. Also known as a VET Loan Assistance approved provider, or VET Loan Assistance approved Registered Training Organisation (RTO).
Student – people who are studying, have studied and people who may have never studied, yet have been signed up for a course with a VET loan.