VET Student Loans Ombudsman

The Australian Government has established the new Vocational Education and Training (VET) student loans (VSL) program to replace the VET-FEE-HELP (VFH) scheme that ceased on 31 December 2016.

As a part of the new program, a VSL Ombudsman function is being created within the Office of the Commonwealth Ombudsman to manage and investigate complaints regarding both the VFH scheme and the new VSL program. The VSLO function will commence on 1 July 2017.

The office is currently consulting with stakeholders to raise awareness of the new VSLO function.

If you, or someone you know, has an issue or complaint regarding either the VFH scheme or the new VSL program, before 1 July 2017, contact the Department of Education and Training’s HELP Enquiry Line on 1800 020 108.  For further information on the new VSL program visit: