Private Health Insurance Quarterly Bulletins
- Quarterly Bulletin 87: 1 April 2018 to 30 June 2018 - complaint statistics, membership cancellation complaints, and a case study on the importance of checking correspondence from insurers.
- Quarterly Bulletin 86: 1 January 2018 to 31 March 2018 - complaint statistics, mental health waiting period exemption, benefit limitation periods, overseas students and Medicare, and Lifetime Health Cover.
- Quarterly Bulletin 85: 1 October 2017 to 31 December 2017 - Complaint statistics, Ambulance bill complaints, Lifetime Health Cover, and top five complaint issues.
- Quarterly Bulletin 84: 1 July 2017 to 30 September 2017 - Complaint statistics, pre-existing conditions, top five complaint issues, Privatehealth.gov.au update and new Deputy Ombudsman
- Quarterly Bulletin 83: 1 April 2017 to 30 June 2017 - Complaint statistics, increase in benefit complaints, and top 5 consumer complaint issues this quarter.
- All Quarterly Bulletins
Annual Report Additional Information
Facts and Advice
- Obstetrics and Pregnancy - questions to ask your insurer if you're planning to start a family
- Podiatric Surgery - cover for surgical treatment from podiatric surgeons
- Membership Arrears - keeping your policy payments up to date
- Diabetic Insulin Pumps - how private health insurance covers insulin pumps
- Orthodontic Treatment - what it involves and how it's covered by private health insurance
- Clearance Certificates - What to do if transferring between insurers
- Dental and Oral Surgery - how private health insurance covers dental surgery
- Informed Financial Consent - your right to ask about fees when going to hospital
- Assisted Reproductive Services - what can be covered for IVF, GIFT and related services
- The Pre-Existing Conditions Rule - how it applies and PHIO's role in complaints
- Health Insurance Premium Increases - the reasons and processes behind premium increases
- Plastic and Reconstructive Surgery - items your policy may not cover
- Policy Exclusions and Restrictions - what isn't covered on your policy
- Mental Health Treatment and Private Health Insurance - cover for psychiatric services, rehabilitation and psychology
- Choosing a Health Insurance Policy - issues to consider when you’re choosing a hospital or general treatment policy
- Ten Golden Rules of Private Health Insurance - 10 tips to help avoid problems with your private health insurance
- The Right to Change - A consumer guide to transferring from one health insurance product to another
- 10 Golden Rules of Private Health Insurance - Ten tips to help avoid problems with your health insurance
- Health Insurance Choice - Choosing a Health Insurance Policy
- Privatehealth.gov.au - Australia's leading independent source of information about private health insurance.
- Lifetime Health Cover: What you need to know - The rules about Lifetime Health Cover loading
- Private Patients' Hospital Charter - Know your rights and responsibilities as a private patient in hospital
- Brochure on Doctors Bills - Managing doctor's bills and potential out-of-pocket costs
- Waiting Periods for Health Insurance - How and why waiting periods work, including pre-existing conditions
State of the Health Funds Report
The State of the Health Funds Report provides comparative information on the performance and service delivery of health funds.
Health Insurance Insider
- Health Insurance Insider Issue #8 - March 2016
Decoding private health insurance - Common Phrases in Australian Private Health Insurance
- Health Insurance Insider Issue #7 - June 2015
Find out more about planning a family and private health insurance. This issue also includes information about PHIO's transfer to the Commonwealth Ombudsman from 1 July 2015.
- Health Insurance Insider Issue #6 - October 2014
Exclusions and restrictions - what treatments aren't covered by your health insurance policy? What are the potential risks of taking on a lower level of insurance?
- All Health Insurnce Insider