You can make complaints about the actions or decisions of State or Territory governments by contacting your State or Territory Government Ombudsman or equivalent office holder in your State or Territory.

People with complaints about ACT Government agencies can contact the Commonwealth Ombudsman who is also the ACT Ombudsman.

Australian Capital Territory (ACT) Ombudsman

Considers and investigates complaints about ACT Government departments and agencies and the Australian Federal Police in its ACT Policing role.

Level 5, Childers Square, 14 Childers Street
Canberra City ACT 2601

Telephone: 1300 362 072

New South Wales Ombudsman

Considers complaints about the following agencies and the people who work for them:

  • NSW public sector agencies including government departments, statutory authorities, boards, area health services and the police.
  • Local and county councils.
  • Some private sector agencies and individuals who provide public services, private certifiers who sometimes perform certain local council functions and accreditation bodies for those private certifiers.
  • Public and private sector agencies providing services for children including government and non-government schools, child care centres and agencies providing substitute residential care.
  • Agencies providing community services who are funded, licensed or authorised by the NSW government, including licensed boarding houses and fee-for-service agencies.

Level 24
580 George Street
Sydney NSW 2000

Telephone: 02 9286 1000

Northern Territory Ombudsman

Investigates complaints about Northern Territory Government departments and statutory authorities.

Level 12, NT House
22 Mitchell Street
Darwin NT 0800
Telephone: 08 8999 1818

Ground Floor, Centepoint Building
Hartley Street (opposite the Diplomat Hotel)
Alice Springs NT 0870

Queensland Ombudsman

Investigates complaints about Queensland State Government departments and bodies, and local councils.

Level 17
53 Albert Street
Brisbane QLD 4000

Telephone: 07 3005 7000

South Australian Ombudsman

Investigates complaints about the administrative actions of South Australian Government agencies and local government councils and reviews government agencies’ decisions about Freedom of Information.

Level 5, East Wing
50 Grenfell Street
Adelaide SA 5000

Telephone: 08 8226 8699

Tasmanian Ombudsman

Investigates complaints about the administrative actions of Tasmanian Government departments, local government councils, and a range of public authorities.

Ground Floor, 99 Bathurst Street
Hobart 7000

45 Cameron St
Launceston 7250

Telephone: 1800 001 170 (free call in Tasmania) or 1300 766 725 (cost of a local call anywhere in Australia)

Victorian Ombudsman

Level 9, 459 Collins Street (North Tower)
Melbourne Victoria 3000

Telephone: 03 9613 6222

Western Australian Ombudsman

Investigates complaints about Western Australian Government agencies, statutory authorities, local governments and public universities.

Level 2, Albert Facey House
469 Wellington Street
Perth WA 6000

Telephone: 08 9220 7555