If you are dissatisfied with the service you have received from a Norfolk Island government agency you can contact the Complaints Officer of the Administration of Norfolk Island to seek redress or remedy for your complaint.
Contact the Complaints Officer at:
- The Administration of Norfolk Island
New Military Barracks
Quality Row, Kingston
NORFOLK ISLAND 2899
- Phone: +6723 22001
- Fax: +6723 22205
- Email: firstname.lastname@example.org
- Web: http://www.norfolkisland.gov.nf/
If you remain dissatisfied after the Complaints Officer has dealt with your complaint you can raise the matter with the Ombudsman.
What does the Ombudsman do?
The Ombudsman can take complaints from members of the public and groups or organisations about the Norfolk Island public service and other prescribed authorities, as well as Australian Government agencies. Our role is to look into complaints from members of the public about government agencies.
If you have a problem or complaint about an agency's action that can't be resolved directly with the agency and through the Complaints Officer of the Administration of Norfolk Island, you can approach the Ombudsman.
Although the Ombudsman is an Australian Government agency, it is impartial and independent and is not an advocate for either complainants or for agencies.
The Ombudsman’s services are free.
Protecting your privacy
Everything possible will be done to protect your privacy. If you have concerns about privacy and anonymity, please raise them with us.