Seeking information

If you are interested in obtaining information from the Ombudsman’s office, it is a good idea to check our Information Publication Scheme as it may already be available or telephone first to find out the most efficient way to do so. Sometimes a formal Freedom of Information (FOI) request may be needed, but this is not always the case. Senior officers of the Ombudsman’s office have been authorised to disclose the following information to a person who has made a complaint to the Office, or to a person known to be acting on their behalf:

  • correspondence to the office received from them
  • correspondence to them from the Ombudsman’s office
  • records of telephone and personal discussion involving them, unless those records contain information which the officer making the disclosure considers sensitive, in which case non-sensitive portions may be disclosed
  • other documents where the officer making the disclosure is satisfied that the person would have already seen them (for example, copies of correspondence between themselves and the agency, which is the subject of their complaint).
  • some documents created when a complaint of abuse in Defence is assessed.