The Office of the Commonwealth Ombudsman investigates complaints about problems that VET FEE-HELP or VET Student Loans students have with their provider in Australia. Our services are free, independent and impartial—we do not take sides.
How we can help you
We can help students studying a:
- advanced diploma
- graduate certificate
- graduate diploma course.
We can also help students who:
- have used the VET FEE-HELP or the VET Student Loans programs to cover the cost of their studies, in full or in part
- believe they may have a VET FEE-HELP or VET Student Loans debt they should not have
- feel that their VET FEE-HELP or VET Student Loan approved provider has treated them unfairly.
Before you make a complaint
You should try to resolve the complaint with your provider before contacting us. Click here to read more about what to do before making a complaint.
Read this factsheet to see how to raise a complaint with your provider and with our Office.
Contact us if you, or someone you know, have an issue or complaint about your VET FEE-HELP or VET Student Loans training provider.
If you have a complaint about a VET Student Loan or a VET FEE-HELP debt, it is most efficient to make a complaint using our online form. Please note that we are currently experiencing high volumes of complaints, and we will aim to respond to your complaint within 4-6 weeks.
Visit our tools and resources page for student and provider Frequently Asked Questions and more.